Refund policy

Return & Withdrawal Policy — Grain De Sell

1. Customers Located in the European Union (EU)

If you are a consumer located in the European Union, you benefit from the following rights under EU Directive 2011/83/EU (as implemented in your country, including Article L221-18 of the French Consumer Code) and EU Directive 2019/771.

1.1 Right of Withdrawal (14-Day Cooling-Off Period)

You have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason.

To exercise this right:

• Notify us in writing at contact.graindesell@gmail.com within 14 calendar days of delivery, stating your order number and intent to withdraw.
• Once your withdrawal is accepted, return the item within 14 calendar days, at your own cost, via a fully tracked and insured courier service.
• The item must be returned in the condition it was received, to the extent reasonable for inspecting and trying on the item (as you would in a physical store).

Return shipping costs are your responsibility, as clearly disclosed here before purchase.

Value deduction: You are liable for any diminished value of the item resulting. Given the delicate and often irreplaceable nature of our vintage materials (leather, silk, aged textiles, hardware, etc.), even minor signs of wear, stains, odor, alteration, or handling marks can significantly reduce an item's resale value. In such cases, we reserve the right to deduct an amount reflecting this loss of value from your refund, which may, in cases of significant damage, amount to the full purchase price. We will document the item's condition upon return with photographs to support any deduction applied.

Refund timeline: Once your return is received and inspected, we will process your refund (excluding original shipping costs) within 14 days, via your original payment method or as store credit, at your preference where legally permitted.

 

1.2 Damage in Transit or Item Not as Described

If your item arrives damaged in transit, or differs materially from its description, please notify us within 48 hours of delivery at contact.graindesell@gmail.com, with clear photographic evidence. This 48-hour window applies specifically to transit damage and description mismatches, and does not limit your rights under the your EU right of withdrawal if you are located in European Union (section 1.1).

 

2. Customers Located Outside the European Union

For orders shipped outside the European Union, all sales are final. Returns, exchanges, and refunds are not accepted, given the rarity and irreplaceable nature of each piece.

Exception: If your item arrives damaged in transit or differs materially from its description, please notify us within 48 hours of delivery at contact.graindesell@gmail.com with clear photographic evidence. We will assess the claim and determine an appropriate remedy, which may include a repair, partial refund, store credit, or full refund, at our discretion.

 

3. Non-Returnable Items (All Customers)

Items whose condition, flaws, or stains were clearly disclosed in the product listing prior to purchase are not eligible for return or refund on the basis of that disclosed condition. Please review product photos and descriptions carefully before purchasing.

This exclusion does not affect your right of EU customers  withdrawal (section 1.1)

 

4. Contact

For any return, withdrawal, or conformity claim, please contact us at contact.graindesell@gmail.com with your order number and, where applicable, photographic evidence.